Returns and Refunds
Returns can be facilitated using one of the following methods:
- Returns to Ermou 1, 5288, Paralimni via post or courier (see Shipping section)
Terms and Conditions:
- Returns are accepted within 28 days of purchase with a valid receipt or gift exchange card.
- Returned items can be exchanged for other items or gift vouchers.
- Returns accompanied by a receipt will be exchanged for other items or gift vouchers of value amounting to the value of the return at the time of purchase.
- Returns accompanied by a gift exchange card will be exchanged for other items or gift vouchers of value amounting to the current value of the return.
- Items can only be returned if they are unopened, unused and in a re-saleable condition with all tags attached, and packaging intact.
- Please note that due to hygiene reasons, earrings, swimwear and cosmetics cannot be returned or exchanged.
- Vouchers are non-refundable.
For returns via post or courier:
- Returned products must be sent to Ermou 1, 5288, Paralimni via post or courier.
- Shipping costs are borne by the customer and are non-refundable.
- Upon receipt and inspection of the returned item, a notification email will be sent confirming receipt of the returned item and next steps.
- If a product is replaced / exchanged, the time of delivery or the replacement / exchanged product will vary depending on location.
Defective or Damaged Item:
Defective or damaged items will be replaced. Attached tags and original packaging must be retained. For replacements, please contact us at: 23 822534 / firstname.lastname@example.org